ISSUE
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Updates not appearing in O365 and the last dirsync update time is days in the past
ERROR
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Reviewing the eventlogs you see:
An unknown error occurred with the Microsoft Online Services Sign-in Assistant. Contact Technical Support. GetAuthState() failed with -2147186688 state. HResult:0. Contact Technical Support. (0x80048831)
RESOLUTION
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The DirSync user password is likely to have expirered.
Update your password and then run the following command to stop password expiry:
Connect to Windows PowerShell using your company administrator credentials.
Do one of the following:
- To set the password of one user to never expire, run the following cmdlet by using the user principal name (UPN) or the user ID of the user:
Set-MsolUser -UserPrincipalName <user ID> -PasswordNeverExpires $true - To set the passwords of all the users in an organization to never expire, run the following cmdlet:
Get-MSOLUser | Set-MsolUser -PasswordNeverExpires $true
For more information please see: http://onlinehelp.microsoft.com/en-us/office365-enterprises/hh534387.aspx