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O365Exchange Mailbox move errors

Written by Luke Smith. Posted in Microsoft

PROBLEM

Unable to migrate Mailbox from On-Premise Exchange to Exchange Online.

Checking the move request you reccieve the following error:

MapiExceptionBadValue: Unable to synchronize manifest

Looking at the details of the error you recieve somehting similar to the below:

03/05/2012 16:10:34 [localserver] 03/05/2012 15:09:10 [DB3PRD0610CA018] ‘eurprd06.prod.outlook.com/Microsoft Exchange Hosted Organizations/RQIH.onmicrosoft.com/Service’ created move request.
03/05/2012 16:10:34 [localserver] 03/05/2012 15:09:11 [DB3PRD0610CA002] The Microsoft Exchange Mailbox Replication service ‘DB3PRD0610CA002.eurprd06.prod.outlook.com’ (14.16.152.0 caps:07) is examining the request.
03/05/2012 16:10:34 [localserver] 03/05/2012 15:09:11 [DB3PRD0610CA002] Connected to target mailbox ‘Primary (bb336154-22cc-4e39-8d51-f0a151f6e8f8)’, database ‘EURPRD06DG031-db051’, Mailbox server ‘DB3PRD0610MB368.eurprd06.prod.outlook.com’ Version 14.16 (Build 143.0).
03/05/2012 16:10:34 [localserver] 03/05/2012 15:09:14 [DB3PRD0610CA002] Connected to source mailbox ‘Primary (bb336154-22cc-4e39-8d51-f0a151f6e8f8)’, database ‘dbname’, Mailbox server ‘server.fqdn’ Version 14.2 (Build 283.0), proxy server ‘server.fqdn’14.2.283.3 caps:01FFFF.
03/05/2012 16:10:34 [localserver] 03/05/2012 15:09:14 [DB3PRD0610CA002] Request processing started.
03/05/2012 16:10:34 [localserver] 03/05/2012 15:09:14 [DB3PRD0610CA002] Source Mailbox information:
Regular Items: 6407, 425.9 MB (446,581,330 bytes)
Regular Deleted Items: 250, 1.442 MB (1,512,418 bytes)
FAI Items: 308, 0 B (0 bytes)
FAI Deleted Items: 0, 0 B (0 bytes)
03/05/2012 16:10:34 [localserver] 03/05/2012 15:09:14 [DB3PRD0610CA002] Mailbox signature will not be preserved for mailbox ‘Primary (bb336154-22cc-4e39-8d51-f0a151f6e8f8)’. Outlook clients will need to restart to access the moved mailbox.
03/05/2012 16:10:34 [localserver] 03/05/2012 15:09:15 [DB3PRD0610CA002] Fatal error MapiExceptionBadValue has occurred.

Error: MapiExceptionBadValue: Unable to synchronize manifest. (hr=0x80040301, ec=-2147220735)
Diagnostic context:
……
Lid: 23226 — ROP Parse Start —
Lid: 27962 ROP: ropOpenFolder [2]
Lid: 27962 ROP: ropIncrCfg [112]
Lid: 27962 ROP: ropUpldStStrmBegin [117]
etc…

CAUSE

Typically this issue is caused by the mailbox containing corrupt rules or out of office.

RESOLUTION

From Powershell execute the following to determine the error.

Typically the issue relates to corrupt outlook rules

Get-Inboxrule – Mailbox “name”
Get-MailboxAutoReplyconfiguration – identity “name”

If these fail open outlook with the following switch

  1. outlook.exe /cleanrules
  2.  View the users rules and auto reply
    – you may recieve errors if you do just continue
  3. Close outlook
  4. Reopen outlook
  5. Confirm you have no errors
  6. Re-run the powershell commands above and then move the mailbox.

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Luke Smith

I’ve been working with Microsoft Technologies for over 20 years, my main focus now being Microsoft Online Services. I manage the Cloud Services at ElysianIT Limited and as a P-SELLER at Microsoft. I have worked with many organisations from SMC to Enterprise. I’ve been working with Microsoft Technologies since DOS 5.0, to date I have been working on Microsoft’s latest cloud technology Windows Azure, Windows 10 Office 365 and Microsoft SharePoint

Comments (1)

  • Someone

    |

    Thanks for the tip… just 1 note you have a typo in the lines. no space between “-” and “identity”

    Get-Inboxrule –Mailbox “name”
    Get-MailboxAutoReplyconfiguration –identity “name”

    and this did identify that there was an out of office on preventing the move

    Thanks!.

    Reply

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